Privacy Policy

This privacy policy sets out how Cocoon uses and protects any information that you give Cocoon when you use this website. Cocoon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cocoon may change this policy from time to time by updating this page. If you use www.shopcocoonbangkok.com, you are agree to be bound by terms and conditions as changed. We encourage you to review theses terms and conditions whenever you use the website

PRIVACY POLICY

We collect your information such as, name, e-mail address, billing address, telephone number for maintaining your registration, serve website contents to you, notify any special offers, send you promotion or discount codes, news and update through e-mail.

Cocoon will make sure that all of your personal information is confidential. Under no circumstances that we will sell your information to third parties. All information that we collect is to ensure that you have the best as possible experience with cocoon. The information will only be used internally.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to tailor it to your needs, such as, helping you remember items in your shopping carts, wish list, and suggested items. This aids your shopping experience with us. We also use cookies to analyse our customers’ behaviours, helping to improve our website, our marketing, and promotion to decisions.

PRICING POLICY

Displayed price on the website is shown in Thailand Baht (THB), which is the currency you will pay at checkout. Prices are subject to change in response to currency exchange rate changes. Markdowns and other commercial factors. The price applicable to your order will be the current price at the time your order is placed.

For international orders, the price paid at check out does not include any custom fees or duties. Customer is responsible for any unnecessary duties or custom fees that may be incurred at the time the item has arrived at the destination.

PAYMENT

We accept payment via Visa, Mastercard, AMEX, and Paypal. For the Paypal payment, you will be directed to Paypal site to login and review the payment.

Payments by credit card or debit card will be processed by Omise gateway electronic payment service. All details of the card will be sent by encrypted protocol to said service without third parties having any access. The price of your purchase will be charged to your account only when the products are actually shipped.

TERM & CONDITIONS

You will receive an order summary once your order has been placed. This summarizes your order, however does not confirm it. Cocoon has the right to cancel an order at anytime. The reason can be lack of stock fulfilment, suspicion of fraud, or any discrepancies on an items’s description on price. We will contact you if we are unable to fulfil your order based on any of the reason listed above. If we are unable to fulfil any item(s) in your order, we will refund you the item(s)

SECURITY

This website uses secure socket layer (ssl) technology. Ssl is encryption technology that provides security for information that is transmitted over the Internet. You will see a padlock icon at the top of your browser in which you may click on to learn more information about the ssl digital certificate. You will also see the URL beginning with “https” instead of the standard http when you are in the secured mode. Transactions on this website are processed through secure payment gateway that encrypts your card information in a secure environment.

For an additional security, we utilize “Verified by Visa” and “Mastercard Secure Code”. If you are purchasing with a card that enrolled with one of these programs, your issued bank will require your confirmation of the payment. The password will be needed for authorization. This will be handled electronically though your bank

QUESTIONS?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@shopcocoonbangkok.com